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Consumer complaints

Please report both about unsafe or low quality food products and poor quality services of public catering establishments.
Completing the online complaint form it is necessary to specify the cause of the complaint.
Desirable - the precise name of the product, shop or public catering establishment name and address, production date, the date of purchase, producer, packager of the product. All  information you  provide is very important, therefore please make it as comprehensive as possible.
Specify your e-mail address or phone if you wish to receive information on the complaint investigation process and the results.
Also, if necessary, we may contact you  in order to get the details required for the investigation of the adjustment.
 

Free phone line for reporting consumer complaints +370 800 40403

 

Defective food products

All fields marked with an asterisk (*) are required

Complainant‘s name, surname (juridical person‘s name) *
Address *
E-mail *
Phone No. *
Where was the product purchased?
Sales company / office name *
Address
Town
Product name *
Product producer *
Product importer *
Product quantity
Production date
Product packaging
Sales term
Causes of complaints (Quality (sensual characteristics, composition), safety (microbial, physical, chemical), hygiene, expired term/expiration date, suitability for use, stamp/labelling, other) *
Poisoning, attacks (illnesses)
Symptoms
Did you seek for medical advice? (Yes/No)
Diagnose?
Can you provide a defective product? (Yes/No)
* pažymėti laukeliai yra privalomi

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